Blackpool Urgent Care Centre

Blackpool Urgent Care Centre 2023-12-22 Person 4 5 0

I had to go back multiple times to be diagnosed with a broken bone leaving me in pain for 5 days.

Correct diagnosis first time round.

Blackpool Urgent Care Centre 2023-12-22 Person 5 5 0

I have now been diagnosed with gastric reflux

Nothing

Blackpool Urgent Care Centre 2023-12-22 Person 5 5 0

I was seen to very quickly in n out within 2hrs all staff were very polite

Nothing

Blackpool Urgent Care Centre 2023-12-22 Person 5 5 0

I have really bad hearing loss therefore the staff were brilliant to make my diagnosis very clear to me.

All in all everything went well just a little wait for X-ray results.

Blackpool Urgent Care Centre 2023-12-22 Person 5 5 0

Excellent staff at BVH. We felt that we treated as we were in private care.

Nothing

Blackpool Urgent Care Centre 2023-12-22 Person 5 5 0

Doctor was amazing listened to my problem diagnosed quickly and medication given

Nothing

Blackpool Urgent Care Centre 2023-12-22 Person 2 5 0

Suspected epilepsy following a seizure at home.

I was at A&E for 10 hours of which we waited 7 hours to see a doctor. The majority of this time was spent in the waiting area which was uncomfortable. My partner had to keep going to ask what was going on and I suspect if he hasn't have done this we would have been in longer. I was in my Pajamas as the paramedics said not to worry about what I was wearing as I'd get a gown but this didn't happen as there was no rooms available. I had some blood taken in the family/baby change room as there was no other space to do this. The notes for my GP weren't very clear and they have had to re.reach out to A&E to clarify what was meant. I came away from A&E not really being clear on what was next.

Blackpool Urgent Care Centre 2023-12-22 Person 4 5 0

Type 2

Most of the nurses were great a minority were a little abrupt During the night I felt all the staff didn’t seem to bother that patients were trying to rest and they would talk and laugh louder than I thought necessary. They seemed to bang doors and make noises with carts as if they were working in daylight.

Blackpool Urgent Care Centre 2023-12-22 Person 2 5 0

Waited 3 hours to be seen and had to listen to others swearing, bragging about their fights etc not nice for my young daughter to hear. I did not feel my concerns were understood, i knew my daughters obs were within range, I was and still am concerned about her presentation, since being poorly her personality has totally changed, she now fears being in her own, she follows me around the house, previously she was a confident child. I was told a letter would be sent to the GP for follow up but when I went to the GP’s (5 days later as daughter was still unwell) the only thing on their system was the 111 call I had made.

I was told after enquiring that my daughter would go to the bottom of the list as she had been sent by A & E, that others have booked app times so will be infront of us, surely you should stay in a consistent queue and the time starts when you arrive. It would also be respectful to let patients know on signing in at reception how long the wait is. There needs to be somewhere to get a drink/food from - a vending machine, 3 hours in a long time. I returned as my daughter was no better and was seen on CAU this time. If worries are resolved the first time it would prevent re-attendances.

Blackpool Urgent Care Centre 2023-12-22 Person 4 5 0

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